Capability coach (trainer)

Overview

The Capability Coach owns training delivery and governance for a designated area, region or country of stores, managing new store and new country training end-to-end, verifying retention after go-live, and acting as the direct link between Operations and the Capability team.

Responsibilities Training delivery Manage new store and new country training in full, per the set training plan, and conduct the mandatory 1-month post-launch follow-up. Facilitate virtual, in-store and instructor-led training across the designated area. Management coaching & development Direct point of contact for coaching in-store management teams; facilitate management development programmes, and sign off on this layer of the talent pool. Manage Manager TTT (Train-the-Trainer) badge training and sign-off. Governance & reporting Conduct monthly check-ins with existing stores to verify new starter sign-off, and keep the master training plan and reports up to date. Operations liaison & travelDirec...