Cantonese Proficient Fraud Ops Analyst 1

Job Title & Location

Analyst, Fraud Operations (Internal Job Title: Fraud Ops Analyst C09) – Kuala Lumpur, Malaysia.

Role Overview

This entry‑level role is responsible for assisting in ensuring fraud risk policies and controls are applied to minimize fraud incidence and prevent loss in coordination with the Fraud Operations team. The overall objective is to manage fraud losses by ensuring analysts make appropriate decisions using risk/reward balance methodology.

Key Responsibilities

• Handle inbound Hong Kong customer calls related to suspicious or potentially fraudulent transactions, validate activity, and take immediate action to prevent losses while ensuring a good client experience.
• Perform short‑ and long‑term forecasting analysis and standardized fraud analysis.
• Make judgments based on practice and precedence, and work within guidelines under general supervision.
• Develop and maintain working knowledge of...