Call Specialist - Bilingual

Catholic Charities of the Archdiocese of Chicago partners with mission-driven people and organizations across Cook and Lake counties to witness a message of mercy and hope to a world in need by improving lives and nourishing spirits; strengthening and empowering people, families, and communities; and committing to being present to our times through the eyes of faith. Role Overview The Call Specialist - Bilingual provides high volume multilingual customer support by assessing eligibility, connecting individuals to financial and community resources, maintaining accurate case records, de-escalating complex interactions, and collaborating with stakeholders to ensure equitable access to services and program compliance. Job Responsibilities Responsible for handling high-volume, multi-channel inquiries (phone, text, and webchat) to assist individuals seeking financial and non-financial support through the Resource Hub. Assess eligibility of individuals and make app...