Vacancy Description
About the Role
Key Responsibilities
Take inbound calls from tenants, housing officers, and subcontractors regarding reactive repairs and maintenance issuesClearly and accurately identify the nature of the repair request by asking targeted questions to log the job correctlyEnter comprehensive job details and resident notes onto the internal housing database systemDirect emergency repair updates and safety concerns to the scheduling and field management teams instantlyHandle tenant queries, complaints, and follow-up calls regarding ongoing works, providing clear updates on appointment slotsManage email correspondence coming into the main customer care inbox and update records accordingly What We Are Looking For
Experience: Previous experience in a call handling, customer service, or contact centre environment is essential. Experience within social housing, local ...