Vacancy Description
Call Centre Team Leader - Guest Services
Location: Dubai, United Arab Emirates
Industry: Hospitality
Function: Call Center
Experience: Extensive call centre experience with proven team leadership
Job Type: Full-time
Salary: 7,000‑10,000 AED (estimated; confirm with employer)
Overview
Support the daily performance of a busy 24‑hour guest contact operation at Atlantis, The Palm. Work closely with Assistant Managers to guide agents, monitor service levels, strengthen product knowledge, coordinate training, and ensure calls across multiple lines are answered within departmental targets. Directly influence guest satisfaction and operational efficiency by helping colleagues deliver accurate information, personalized assistance, timely follow‑up, and consistently high service standards.
Key Responsibilities
- Lead and support Call Centre agents during daily operations across multiple guest and internal call lines.
- Monit...
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