Call Centre Operator

Our client is seeking a highly organised and customer-focused Call Centre Operator to serve as the primary liaison between the company and its customers, including service station operators. This role operates in a fast-paced, high-volume environment and is critical in ensuring efficient communication, accurate order processing, and exceptional customer service. Key Responsibilities: Order Management & Dispatch Customer Support & Complaints Emergency & Alarm Monitoring Administrative Duties Operational Compliance Sales Support Call Centre Management & Operations Performance Monitoring & Reporting Issue Resolution & Coordination Minimum Requirements: Bachelor's Degree (essential) Matric (Grade 12) Previous experience in a call centre, logistics, petroleum, or related environment preferred Strong administrative and computer skills (CRM systems advantageous) Key Skills & Competencies: Excellent verbal and written communication skills Strong problem-solving and conflict resolution abilitie...