Call centre agent

Call Centre Agent – Fly Safair

Job Reference Number: callcentre_agent4 • Department: Call Centre • Industry: Aviation • Job Type: Permanent • Positions Available: 6 • Salary: Market Related

Location: Head Office, Bonearo Park, Johannesburg (JHB)

Responsibilities Receive calls from customers/passengers. Deal with problems such as delays and cancellations. Explain processes to customers and assist them where necessary. Work in a team and may work longer than normal hours (shift work). Handle confidential information. Communicate with customers both verbally and in writing. Requirements Grade 12 or equivalent (essential). Minimum of 1 to 4 years’ experience in a call centre environment (essential). Travel or relevant qualification (advantageous). Excellent communication in English (speaking, reading and writing). Solid computer literacy. Excellent phone etiquette. No criminal or credit record. Able to work on weekends, public holidays and flexible hours as required. Own ...