Call centre agent (legal collections)

Key Performance Areas Achieving individual collections and productivity targets; Communicate effectively to negotiate successful promises to pay (PTPs). Ensure full understanding of client’s product/s. Good understanding of, and ability to apply applicable laws, rules and regulations; Adherence to prescribed call scripts; Updating debtors’ information; Knowledge and understanding of the importance of the protection of personal information (POPIA). Requirements A minimum of 6 months working experience within a legal debt collections environment; Supporting documents in respect of past performance must be provided; No criminal record; Strong communication and negotiation skills; Computer literate; Understanding and working knowledge of legal collections process is a requirement. Skills Target driven and motivated; High level of integrity; Strong work ethic; Able to work under pressure; Reliable and punctual; Team player. Remuneration Structure Basic Salary; Uncapped Commission; Free Bene...