Call Centre Agent (Fresh Graduate)

Synlink Recruitment Outsourcing Co. Inc.

On-site - Iloilo No Exp Required High/Senior High School Full-time

Job Description

Job Requirements

• HS Graduate or College Graduate
• with or without experience
• Customer Service

Responsibilities

• Respond promptly to customer inquiries via phone, email, chat, and social media.
• Resolve customer concerns with professionalism and empathy.
• Process orders, forms, applications, and related service requests accurately.
• Record all customer interactions, feedback, and transactions in the system.
• Follow company communication standards, policies, and procedures.
• Escalate complex issues to the appropriate department as needed.
• Provide accurate and complete information using approved tools and resources.