Call Centre Agent for Government Services

Step into a fulfilling role as a Call Centre Agent with the Government of Alberta, focusing on the MyAlberta Digital ID program and various other essential services. This in-office position demands effective support and communication with citizens.
As a key player in this temporary to permanent role, you will leverage your 3+ years of customer service expertise to assist callers with diverse inquiries. Your articulate communication and tech-savviness will enhance the user experience as you navigate through various programs like education services and financial aid. Operate in a structured business casual environment from Monday to Friday.
Key Responsibilities:
• Support inbound calls regarding digital ID setup and issues
• Aid citizens in navigating the official websites
• Address questions pertaining to various government programs
• Manage challenging situations with professionalism
• Efficiently utilize software tools to assist customers
Requirements:
• Cus...