Call Centre Agent - Aftersales

If you are a people person who loves interacting with customers over the phone and want to be part of a motivated, fun-loving team that prides itself on providing the best customer service, then look no further.

We are currently looking to recruit an additional team member for our Bookings Team, based at our FordStore Head Office in Norwich.

As a flexible, inclusive employer we can tailor the position to suit a range of flexible working patterns. If you are the right candidate for the role, we will do our best to accommodate your needs.

The key elements of the role are:

• Handling all inbound booking calls from our customers
• Making outbound calls, advising customers of servicing, MOT and other work due on their vehicles
• Actioning website, live chat, email and manufacturer leads enquiries
• Updating our Customer Relationship Management (CRM) system, Keyloop

Skills required:

• Excellent customer service ...