Call Center Team Lead

Job Title: Call Center Team Lead

Skills: Lead, mentor, and coach Insurance Verification, Call Center

Experience: 5-8 Years

Location: Augusta, GA

Job Type: Fulltime

We at Coforge are hiring for Call Center Team Lead with the following skills:

• Insurance Tracking is responsible for guiding a team of Insurance Verification Specialists to ensure accurate, timely, and efficient processing of insurance documents.
• This role oversees daily operational workflows, supports call queue management, and maintains strong client and internal relationships.
• The ideal candidate demonstrates excellent leadership, communication, and problem-solving skills, with the ability to thrive in a fast-paced, service driven environment.

Key Responsibilities:

• Leadership & Team Management.
• Lead, mentor, and coach Insurance Verification Specialists to meet performan...