Vacancy Description
Job Description Job Description Call Center Team LeadCall Center Team Lead Overview
We are hiring a Customer Service Representative (CSR) Team Lead to support a fast-paced, high-volume online textbook bookstore serving high schools nationwide. This role will balance hands-on customer support with leadership responsibilities, overseeing a team of 10 CSRs.
The ideal candidate is a strong communicator, detail-oriented, and experienced in both customer service and team leadership. You'll play a key role in ensuring excellent customer experience while driving team performance and efficiency.
Call Center Team Lead Key Responsibilities- Lead and support a team of 10 Customer Service Representatives, providing guidance, coaching, and day-to-day oversight
- Respond to customer inquiries via phone, email, and instant messaging
- Handle escalations and resolve complex customer issues with professionalism and empathy
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