Call Center Specialist

Description We are looking for a Call Center Specialist to join a Mortgage Services team in Irving, Texas. This Contract to Permanent opportunity is ideal for someone who thrives in a fast-paced call center, communicates with empathy and clarity, and wants to build a long-term career in mortgage and financial services. You will support customers with mortgage payment-related concerns, help resolve delinquency matters, and maintain accurate records while working fully on-site in a structured, high-volume environment.

Responsibilities:
• Manage a steady volume of inbound and outbound calls with customers regarding past-due mortgage accounts and payment resolution options.
• Respond to borrower questions with patience and clarity, delivering service that is detail-oriented, respectful, and solutions-focused.
• Record conversation details, account updates, and next steps accurately within company systems to support proper follow-up.
• Apply established regulatory, qual...