Call Center Specialist

Description We are looking for a Call Center Specialist to support patient and customer communications for a healthcare organization. This contract opportunity with potential for a long-term role is ideal for someone who brings a service-focused approach, strong phone communication skills, and confidence working in a fast-paced call center setting. The person in this role will handle inbound inquiries, document interactions accurately, and use customer service tools to deliver timely and attentive support.

Responsibilities:
• Respond to incoming calls from patients, members, or customers with courtesy, empathy, and efficiency.
• Record call details, updates, and outcomes accurately within customer service systems and related office tools.
• Resolve routine questions and service requests by providing clear information and appropriate next steps.
• Escalate more complex concerns to the appropriate department while ensuring a smooth handoff and positive customer exper...