Call Center Service Representative - Bilingual, Spanish (SCA)

Irvine, California
Suitability/Public Trust
On-site only
Information Technology

**Overview**

GovCIO is currently hiring for a Call Center Service Representative - Bilingual, Spanish (SCA) to support the operations of the ECCO.

The Call Center Service Representative - Bilingual, Spanish (SCA) will, with their knowledge of the immigration lifecycle, respond to live questions and record in real time, inquiries from individuals in custody; their attorneys, advocates, family, and friends; individuals in immigration proceedings, and other immigration stakeholders in resolving complaints and concerns in accordance with agency policies, procedures, and standards, particularly those related to conditions in detention and other custody related topics using established protocols.

This position will be located in Irvine, CA. and will be an onsite position.

**Responsibilities**

+ Duties to include but not limited to the following:
+ ...