Call Center Senior Representative _ On-Site _ (bi-lingual Spanish)

Req ID: 368293 

We are currently seeking a Call Center Senior Representative _ On-Site _ (bi-lingual Spanish) to join our team in Chicago, Illinois (US-IL), United States (US).

Position Overview
The Customer Service Representative will support customers within an inbound contact center environment. This role involves assisting customers via phone, email, and in-person interactions related to tax, licensing, debt, and administrative hearing matters. The position requires professionalism, attention to detail, and the ability to handle complex and sensitive customer inquiries.

New hires will complete approximately 120 hours of instructor-led training and job-related shadowing, tailored to the assigned business project.

Primary Responsibilities