Call Center Representative - Telecom

**It's more than a career, it's a calling.**

WI-St. Agnes Hospital

**Worker Type:**

Regular

**Job Highlights:**

+ **Schedule:** Rotating schedule, 4 days per week
+ **Shift Hours:** 3:00 PM – 9:00 PM
+ **Weekend Requirement:** Every other weekend, 10:00 AM – 6:00 PM
+ **Schedule Type:** Rotating schedule based on department needs

**Job Summary:**

Answers incoming calls and performs triage of inquiries.

**Job Responsibilities and Requirements:**

PRIMARY RESPONSIBILITIES

+ Responds to telephone and/or Internet inquiries from customers seeking information and/or resources following a set standard.
+ Collects relevant caller data to assist with measurement, tracking and reporting activities.
+ Track inquires, questions and answers and provide resolution.
+ May perform clerical or administrative duties.
+ Performs other duties as assigned.

EDUCATION

+ High...