Vacancy Description
Job Title: Customer Support Representative
Location: Columbus, OH
Pay Rate: $19.17/hour
Work Schedule:
Remote Training: 4–5 weeks of fully remote training
In-Office: 5 days per week after training
Hybrid Schedule: After 6 months, transition to 3 days in-office and 2 days remote
Key Responsibilities:
Respond to incoming calls regarding brokerage accounts with accuracy and professionalism
Assist clients with Brokerage Cash Management products and services
Support customers with online account access, website navigation, and mobile app usage
Handle general account inquiries, financial questions, and service-related requests
Maintain high service standards and achieve performance goals in a fast-paced environment
Collaborate with team members and adapt quickly to process or system changes
Qualifications:
College degree or previous contact center expe...
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