Call Center Representative (Blended)

Position Overview

MCI is a fast‑growing tech‑enabled business services company. We are looking for Call Center Representatives to support inbound and outbound customer service and sales initiatives. In this role you will respond to customer inquiries, provide support, and promote products and services across a range of projects, including government programs and well‑known brands.

Key Responsibilities

• Handle inbound and outbound calls with professionalism and courtesy
• Resolve customer issues efficiently, aiming for first‑call resolution
• Research and retrieve information across systems to support customer needs
• Accurately document customer interactions and process claims
• Guide customers through options to find the best solutions
• Use training and resources to answer questions while adhering to scripts and policies
• Maintain confidentiality and handle sensitive information appropriately