Vacancy Description
Work Location
Abu Dhabi, Shahama
Work Timings
Day Shift
Work Week
Monday to Saturday
Off Days
Sunday
Roles and Responsibilities
- Handle inbound and outbound calls professionally, ensuring prompt and effective resolution of customer inquiries.
- Accurately document all customer interactions in the CRM system to maintain up‑to‑date records.
- Identify, prioritize, and elevate issues that require further attention to ensure timely resolution.
- Provide customers with clear, detailed information about products and services, helping them make informed decisions.
- Use strong problem‑solving abilities to address complaints and offer suitable solutions.
- Maintain an in‑depth understanding of products and services to confidently answer customer questions.
- Meet individual and team performance goals, contributing to the overall success of the call center.
- Build...
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