Vacancy Description
**Call Center Quality Manager (4764)**
Location **Martinsburg, WV**
Job Code **4764**
# of Openings **1**
Apply Now (https://phg.tbe.taleo.net/phg01/ats/careers/v2/applyRequisition?org=GATEWAYVENT&cws=55&rid=4764)
**Eagle Harbor** **,** a subsidiary of Three Saints Bay, LLC, and a Federal Government Contractor industry leader, is seeking a **Call Center Quality Manager.**
**POSITION RESPONSIBILITIES:**
+ Oversees the quality assurance and performance monitoring functions for the contact center, ensuring all customer service operations meet the stringent standards outlined in the Performance Work Statement.
+ Responsible for developing, implementing, and maintaining a comprehensive Quality Control Plan (QCP), which details inspection schedules, methods, and corrective actions to achieve 99% compliance in professional and courteous responses and 80% content accuracy.
+ Monitor an average of 1,550 daily contacts (e.g., ...
Location **Martinsburg, WV**
Job Code **4764**
# of Openings **1**
Apply Now (https://phg.tbe.taleo.net/phg01/ats/careers/v2/applyRequisition?org=GATEWAYVENT&cws=55&rid=4764)
**Eagle Harbor** **,** a subsidiary of Three Saints Bay, LLC, and a Federal Government Contractor industry leader, is seeking a **Call Center Quality Manager.**
**POSITION RESPONSIBILITIES:**
+ Oversees the quality assurance and performance monitoring functions for the contact center, ensuring all customer service operations meet the stringent standards outlined in the Performance Work Statement.
+ Responsible for developing, implementing, and maintaining a comprehensive Quality Control Plan (QCP), which details inspection schedules, methods, and corrective actions to achieve 99% compliance in professional and courteous responses and 80% content accuracy.
+ Monitor an average of 1,550 daily contacts (e.g., ...
Ready to Apply?
अभी आवेदन करें
Submit your application for Call Center Quality Manager (4764) at Three Saints Bay
Apply for this Position