Call Center Quality Analyst & Coach

Translation Empire PK in Rawalpindi Cantonment is seeking a Quality Monitoring Specialist to evaluate call quality and improve service delivery. The role requires a Bachelor's degree, experience in call quality monitoring, and strong analytical skills. Responsibilities include monitoring calls, providing feedback to customer service representatives, and collaborating with team leaders for coaching sessions. Ideal candidates should have excellent communication skills, proficiency in call monitoring tools, and a keen eye for detail.
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