Vacancy Description
Position Summary
The Call Center Manager is responsible for leading and overseeing the daily operations of the Call Center. This role ensures high-quality customer service, operational efficiency, regulatory compliance, and achievement of performance goals. The Call Center Manager provides strong leadership to call center staff, promotes a culture of service excellence, and supports organizational objectives through effective team development and operational oversight.
Duties and Responsibilities
- Manage daily Call Center operations and ensure regulatory compliance.
- Hire, train, coach, and evaluate call center staff.
- Monitor performance metrics (service levels, call volume, wait times, sales goals).
- Oversee scheduling, staffing, payroll approvals, and workflow.
- Resolve escalated call issues and report results to senior l...
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