Call Center Lead - Methodist Richardson Med Ctr

**Job Description**

We are seeking a dedicated and customer-focused **Call Center Lead** to oversee daily operations of our Patient Dining Services Call Center. This role is responsible for leading a team of call center representatives, ensuring exceptional customer service, and assisting patients with meal ordering over the phone. The ideal candidate will be organized, detail-oriented, and passionate about enhancing the patient experience through excellent communication and service.

**Job Responsibilities**

+ Lead and support daily call center operations for patient meal ordering services.
+ Must maintain open availability and be willing to work a flexible schedule, including covering shifts as needed to support operational requirements.
+ Answer patient calls and assist with meal selections in accordance with prescribed diets and hospital guidelines.
+ Ensure accurate and timely entry of meal orders into the dining management system.
+ Monitor...