Call Center Customer Service Representative

• This position is responsible for answering incoming phone calls from existing customers regarding account information and offering information to potential customers.
• Taking new applications and processing payments via phone, documenting customer concerns and problems, updating and changing account holder information, basic data entry and follow up mail & email correspondence.
• Performs account maintenance, including account changes, adjustments, and statement requests
• Accurately explains the terms/conditions and policies/procedures relating to the account
• Prepares reports including CSR Daily Activity report and cash out report
• Demonstrate the ability to proactively address customer requests and explain terms and conditions
• Position offers Monday-Friday day shift hours
Skills
Customer service, Microsoft Office, data entry, Call Center, Customer Support, Customer Service Skills, Customer Service Oriented
Top Skills Details
Customer service,Micr...