Call Center & Customer Service Agent

We are seeking a professional, customer-focused, and proactive Call Center & Customer Service Agent to join our Consumer Team. The successful candidate will serve as the first point of contact for customers, handling inbound and outbound calls, responding to inquiries, resolving complaints, processing service requests, and providing timely updates on order status and delivery tracking.

The ideal candidate should possess excellent communication skills, a positive attitude, strong problem-solving abilities, and a passion for delivering an outstanding customer experience.

Key Responsibilities

• Handle inbound and outbound customer calls in a professional and courteous manner.
• Respond promptly to customer inquiries via phone, email, WhatsApp, live chat, and social media.
• Resolve customer complaints efficiently while maintaining high levels of customer satisfaction.
• Provide accurate information regarding products, pri...