Call Center Agents - Flowtel Networks

Our client Flowtel Networks is hiring a Call Center Agents in Lahore.

Responsibilities:
- Handle inbound and outbound calls in a professional manner.
- Identify customer needs and provide appropriate solutions.
- Maintain a positive and courteous demeanor at all times.
- Ensure customer satisfaction by resolving issues efficiently.
- Document all customer interactions and maintain accurate records.
- Adhere to call center policies and procedures.
- Collaborate with team members and other departments to ensure a seamless customer service experience.
- Meet or exceed performance goals, including call handling metrics and customer satisfaction scores.

Requirements:
- 1-2 years of experience working in a call center or customer service environment.
- Strong communication and interpersonal skills.
- Ability to handle high volume calls effectively and maintain composure under pressure.
- Proficiency in...