Call Center Agent (Junior Back Office or Non-Voice Account)

Position Description:

Job Summary
The main responsibility of the Sales Tool Helpdesk Analyst is to provide support to sellers and Sales team and to correctly submit B2B contracts in their CRM system. Assist sellers with compiling a product portfolio of what existing clients currently have, in order to help the seller contact the client and offer them new solutions, as the client is discontinuing old products.



Job Responsibilities

1. Key Responsibilities Process incidents and requests, submitted by the users on our different platforms. This includes both technical issues and “how-to” questions. Provide live assistance on our chat support a few hours per week. Able to meet or exceed agreed service level targets with the client.


Other responsibilities include:

1. Schedule Adherence To come in on time and on scheduled shift as assigned by staff manager. Follows rest day schedule as assigned. Advises ...