Call Center Agent

Provides telephonic scheduling for patients calling with one of the many services of the American Hospital Dubai. Coordinates the booking of appointments to optimise clinic function. Supports the successful achievements of the Clinic Operations strategic goals. Executes the scope of services of each Clinic represented and will aid in directing the patients to the most proper clinic for their specific needs.

• Answers phone calls politely and cordially.
• Maintains proper telephone etiquette.
• Facilitates patients to find the most appropriate physician for their questions and/or health-related complaints.
• Prioritises tasks, ensuring effective functioning of the area.
• Follows the chain of command in reporting incidents or concerns.
• Prioritises workload and completes correspondence on time.
• Provides information to prospective customers and hospital staff by ...