Call Center Account/Process Trainer (BGC, Taguig)

Call Center Account/Process Trainer (BGC, Taguig)

Job Openings: Call Center Account/Process Trainer (BGC, Taguig)

About the job

• Quarterly performance bonus.
• Outstanding career development opportunities and fast-track career progression.
• Enjoy a fair work-life balance.
• HMO and life insurance for the employee and 2 dependents for free.
• Inside the Central Business District area.
• Great Place to Work certified.

Responsibilities:

1. Training Needs Analysis:

• Ability to identify training needs accurately.
• Ability to extend follow-up support on the floor to sustain learning and improve performance.

2. Curriculum and Course Design:

• Demonstrates end-to-end understanding of course design methodologies.

3. Content Development:

• Demonstrates end-to-end understanding of conte...