Call Canter Supervisor

Solvo Supervisor Role Overview The Solvo Supervisor plays a critical role in leading and managing a team of customer service representatives or BPO professionals. This position is responsible for ensuring exceptional service delivery , achieving performance targets , and fostering a high-performing, motivated team environment. Key Responsibilities 1. Team Leadership Provide strong leadership, mentorship, and guidance to team members Foster a positive, collaborative, and motivating work environment Set clear performance expectations and monitor individual and team results Deliver regular feedback, coaching, and development opportunities Address performance and absenteeism issues promptly and effectively Conduct onboarding and continuous training to enhance skills and knowledge Resolve conflicts within the team or with clients professionally Promote teamwork, engagement, and accountability 2. Operational Management Ensure the team consistently meets o...