Butler Service Desk Supervisor

Overview

Process all guest check‑ins, verify guest identity and payment, assign rooms, issue keys, and set up accurate accounts. Enter Marriott Rewards information, ensure rates match market codes, and document exceptions. Secure payment before issuing keys, verify billing, and compile daily reports and contingency lists. Complete cashier and closing reports, provide directions and property information, and accommodate guest requests with follow‑up. Balance receipts, count and secure the bank at shift start and end, obtain manual authorizations, and follow all Accounting procedures. Notify Loss Prevention/Security of any guest theft reports.

Responsibilities

• Assist management in training, evaluating, counseling, motivating, and coaching employees.
• Serve as a role model and the first point of contact for the Guarantee of Fair Treatment/Open Door Policy process.
• Develop and maintain positive working relationships; support the te...