Butler Manager (Barcelona)

Job Description

Front Office Operation

• Has full awareness, manages and supervises all tasks of his/her staff.
• Direct work assignments of supervisory and non-supervisory personnel.
• Inform other operating departments of matters related to Butler operations, notably to ensure VIP status and other such information to Housekeeping, Engineering, Laundry, Sales, Food & Beverage, etc.
• Schedule routine inspections by Assistant Managers of all butler/Front office areas including occupied and non-occupied rooms.
• Inspect guest rooms and pantries on a regular basis to ensure guest preferences are met.
• Appraise appearance, discipline, and efficiency of all staff under direct supervision.
• Ensure consumption of resident supplies is under control.
• Monitor and control relevant procedures including lost and found, key control, etc.
• Ensure Butlers deliver the Raffles touch by providing pro-active personalize...