Vacancy Description
Corner Alliance is a dynamic, growing consulting firm that devotes itself to providing an enriching employee experience while working in meaningful ways to create results for the government. We are currently seeking a Business Transformation Consultant with 8+ years of experience to support federal clients in improving customer and citizen experiences.
About the Role:
As a Business Transformation Consultant, you'll apply human-centered design, customer experience (CX), service design, business architecture, and process improvement methodologies to help federal agencies modernize operations, improve service delivery, and achieve strategic objectives.
Key Responsibilities include (but are not limited to):
+ Facilitate design thinking workshops and collaborative working sessions with client stakeholders
+ Conduct user research and stakeholder engagement through interviews, observation, and discovery sessions
+ Develop customer journey maps, pers...
About the Role:
As a Business Transformation Consultant, you'll apply human-centered design, customer experience (CX), service design, business architecture, and process improvement methodologies to help federal agencies modernize operations, improve service delivery, and achieve strategic objectives.
Key Responsibilities include (but are not limited to):
+ Facilitate design thinking workshops and collaborative working sessions with client stakeholders
+ Conduct user research and stakeholder engagement through interviews, observation, and discovery sessions
+ Develop customer journey maps, pers...
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