Vacancy Description
About the Role
We are looking for an experienced and results-driven Business Process Services (BPS) Operations Manager to lead our Order Processing, Social Media Engagement, and Feedback Management teams. This role is responsible for driving operational excellence, leading high-performing teams, improving customer experience, and leveraging technology and AI-enabled tools to enhance business performance.
If you're passionate about operational leadership, continuous improvement, and delivering exceptional customer service in a fast-paced environment, we'd love to hear from you.
Key Responsibilities
- Lead the day-to-day operations of Order Processing, Social Media Engagement, and Feedback Management.
- Ensure service levels, productivity, quality, and customer satisfaction targets are consistently achieved.
- Monitor operational performance and implement process improvements to enhance eff...
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