Business Consultant

Overview

Customer & Field Excellence (CFE), within Business Customer Experience (BCX), leads the national operations that support TELUS business customers across Canada. The team encompasses SMB Delivery, Resource Planning, Field Dispatch, Partner Service Management and Frontline Technician expertise to ensure services are installed, maintained, and restored with speed, care, and accountability. Together, this team protects and grows our business.

Responsibilities

• Support the development and execution of strategic internal communications helping to align communications strategies with business priorities and to effectively connect team members to organizational objectives. By crafting compelling multi‑channel executive communications including team‑wide announcements, memos, toolkits, speeches, social media and visual presentations, targeting a variety of audiences.
• Establish, monitor and enforce communications governance frameworks for...