Business Banking & Consumer Support Specialist I

**Overview:**

Provide operations support to various areas of Business Banking and Consumer Collections. Perform data-entry, and system maintenance, so that the supported team has the most up-to-date information on accounts.

**Primary Responsibilities:**

+ Perform data entry of various types of information, and from multiple sources (e.g., invoices, settlements); receive and verify accuracy of documents (e.g., titles).
+ Prepare/mail letters to attorney/trustee, customers, vendors or other third parties.
+ Process debt validations; create up to three response letters to customers disputing responsibility for a loan, along with providing documentation of the debt and track status.
+ Prepare Reaffirmation Agreements with supporting documents and mail to attorneys.
+ Prepare Proof of Claims (POC’s) for submission, including supporting documentation.
+ Assist in creating payment coupons and G/L tickets from trustee disbursements, arranging overpaym...