Vacancy Description
Business Application Specialist
Are you the first point of contact for our customers?
Full-time · Mexico (City)
Fancy becoming the first point of contact for our customers and providing exceptional customer service and support ?
What will you do?
As a Business Application Specialist, you will be our first point of contact for all our South American customers, live (on production) with the S3 Passenger; the industry-leading Software as a Service (SaaS) all-in-one platform for inventory management and reservations for the rail and bus intercity markets. Customer incidents and questions - reported through various channels (Slack, JIRA, email) - will be your responsibility. You will be expected to get these resolved according to our service level agreements. If you are ready for a high-impact and high-urgency environment; where multitasking and staying focused and composed under pressure is the norm - this role is for you !
Part of our South America Customer Centric...
Are you the first point of contact for our customers?
Full-time · Mexico (City)
Fancy becoming the first point of contact for our customers and providing exceptional customer service and support ?
What will you do?
As a Business Application Specialist, you will be our first point of contact for all our South American customers, live (on production) with the S3 Passenger; the industry-leading Software as a Service (SaaS) all-in-one platform for inventory management and reservations for the rail and bus intercity markets. Customer incidents and questions - reported through various channels (Slack, JIRA, email) - will be your responsibility. You will be expected to get these resolved according to our service level agreements. If you are ready for a high-impact and high-urgency environment; where multitasking and staying focused and composed under pressure is the norm - this role is for you !
Part of our South America Customer Centric...
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