Vacancy Description
Our Company
BrightSpring Health Services
Overview
The Business System Analyst – Intermediate serves as a primary support resource for Homecare Homebase (HCHB) and associated clinical applications. This role is responsible for ensuring system stability, managing incidents and service requests, and providing frontline support to clinical and operational users. The analyst works closely with IT teams, vendors, and business stakeholders to resolve issues, maintain application performance, and enhance the overall user experience.
Responsibilities
+ Provide day-to-day application support for HCHB Agency Management, Pointcare and integrated clinical systems, ensuring timely resolution of incidents and service requests.
+ Monitor system performance and proactively identify, troubleshoot, and resolve application issues to minimize disruption to clinical operations.
+ Manage incidents and request...
BrightSpring Health Services
Overview
The Business System Analyst – Intermediate serves as a primary support resource for Homecare Homebase (HCHB) and associated clinical applications. This role is responsible for ensuring system stability, managing incidents and service requests, and providing frontline support to clinical and operational users. The analyst works closely with IT teams, vendors, and business stakeholders to resolve issues, maintain application performance, and enhance the overall user experience.
Responsibilities
+ Provide day-to-day application support for HCHB Agency Management, Pointcare and integrated clinical systems, ensuring timely resolution of incidents and service requests.
+ Monitor system performance and proactively identify, troubleshoot, and resolve application issues to minimize disruption to clinical operations.
+ Manage incidents and request...
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