Business Analyst Voicebot Specialist - Full Remote Portugal

ABOUT THE OPPORTUNITY

Join the Portugal team of Switzerland's largest private telecommunications operator, working on the development, optimisation, and continuous improvement of chatbot and voicebot solutions that serve customers at scale. This is a role for someone analytical and customer-focused — comfortable both in data and in conversation — who wants to own a channel end-to-end and drive real impact on how customers interact with the brand through conversational AI.

Language: English B2 minimum | Level: Mid–Senior | Location: Portugal-based, fully remote

PROJECT & CONTEXT

You'll be part of the Chat & Voicebot team, taking ownership of voicebot and chatbot solutions in a Telco environment where customer interaction volume is high and quality matters. The scope spans requirements gathering and analysis, performance monitoring, intent routing configuration,...