Business Analyst - Support Services Global Support Centre

ABOUT THE ROLE

We have an exciting opportunity for a Business Analyst to join our Global Technology team, with a focus on supporting our Digital platforms.

In this role, you’ll partner closely with stakeholders across the business to understand, shape and document requirements that drive meaningful digital outcomes. You’ll play a key role in translating business needs into clear, actionable solutions, ensuring alignment between technology delivery and commercial objectives.

You’ll be responsible for developing business cases, defining requirements and supporting testing, while also assessing feasibility, timelines and impacts to existing systems. Leading analysis activities, gathering insights and validating solutions will be critical to delivering successful outcomes.

This role also plays a key part in building strong cross-functional relationships, mentoring others and contributing to a culture of continuous improvement and innovation within the team.