Business Analyst Role in Toronto

Teleperformance is hiring a Business Analyst to optimize call center operations in Midtown Toronto. Utilize advanced data analysis to inform decisions and boost operational efficiency.
This role is crucial for enhancing customer experience through data-driven insights. You will work with various teams to improve processes, analyze performance metrics, and lead projects aimed at operational excellence. Strong analytical capabilities and experience with Excel, SQL, and reporting tools are required.
Key Responsibilities:
• Analyze call volume and customer satisfaction data
• Collaborate on mapping current workflows
• Create and present performance reports to leadership
• Identify system enhancements with IT collaboration
• Lead projects ensuring timely delivery of solutions
Requirements:
• Business Analyst experience, ideally in call centers
• Detail-oriented with strong analytical skills
• Proficient in Microsoft Excel and SQL
• Excellent verbal and wr...