Business Analyst Retail Banking

Description:

As a Business Analyst your role is responsible for bridging business stakeholders and technology teams to deliver effective CRM solutions. You will leverage strong techno-functional expertise in retail banking and servicing journeys along with an understanding of regional (Middle East) regulatory and customer requirements to support strategic CRM and digital transformation initiatives.

Key Responsibilities:

• Lead business and functional analysis for CRM initiatives across branch contact centre and assisted digital journeys ensuring requirements reflect real operational workflows and customer servicing needs.
• Translate complex business regulatory and operational requirements into clear CRM functional flows data mappings and system behaviours supporting accurate and scalable solution design.
• Own the end-to-end requirement lifecycle for CRM features from initial discovery and impact analy...