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Business Analyst Product Specialist (Support Desk)

CareVision

Manila, National Capital Region, Philippines Full-time June 23, 2026
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Vacancy Description

Role at a Glance

Role Title Business Analyst Product Specialist (Support Desk)

Reports To Support Operations Manager

Location Remote (Philippines or Australia)

Employment Type Full-time

Sector Care Management Software — Aged Care, Disability & Social Services

 

The BA Product Specialist is the analytical and investigative heart of CareVision's support function. You are not a call centre agent — you are a product expert who investigates what clients are experiencing, diagnoses the root cause at a platform and workflow level, resolves what you can, and produces high-quality escalations for what you cannot. You will develop deep knowledge of a genuinely complex SaaS system operating in a heavily regulated sector, and you will use that knowledge to make...

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