Business Analyst – CRM & Process Optimization

Full Time Contract Title: Business Analyst – CRM & Process Optimization Location: Hato Rey, PR Onsite Length of Contract: (6+ Months | Potential for Extension) Position Description:
We are looking for a driven Business Analyst – CRM & Process Optimization to join our client team. In this role, you will play a key part in transforming customer and member experiences by optimizing our CRM ecosystem, streamlining workflows, and bridging the gap between business needs and IT execution. If you enjoy driving efficiency and leverage platforms like Salesforce or Microsoft Dynamics 365 to deliver measurable impact, this is the opportunity for you!
Responsibilities

+ Requirement Gathering & Alignment: Partner with cross-functional business units to identify needs, define user stories, and translate business challenges into clear, actionable CRM requirements (BRDs/FRDs).

+ Process Optimization: Map as-is operational workflows and design to-be proces...