Bridal Sales & Customer Consultant

We are seeking an experienced, passionate, and customer-focused Head of Sales & Customer Experience to lead our bridal boutique's sales performance while delivering an exceptional experience for every bride. This leadership role is responsible for driving revenue growth, managing and developing the sales team, overseeing daily boutique operations, and ensuring every client receives personalised, high-quality service from their first consultation through to collection of their gown. Couture brand. Key Responsibilities: Lead and conduct exclusive bridal consultations in accordance with established Standard Operating Procedures (SOPs), ensuring every bride receives a personalised and exceptional customer experience. Oversee and conduct alteration fittings in line with SOPs, ensuring accuracy, quality, and customer satisfaction throughout the fitting process. Clearly communicate boutique procedur...