Branch Team Leader

Role Overview

The main purpose of the job is to manage the activities of workshop employees to meet required departmental targets at the required levels of efficiency and service deliver.

Reporting: The role reports to the Director Retail Operation.

Responsibilities

• To ensure you achieve the strategic business plan and objectives.
• To meet or exceed planned performance against the following KPI’s:
  • Parts sales and Gross Profit (GP).
  • Workshop sales and Gross Profit (GP).
  • Materials & Conversions.
  • S & A Expense Control (Profit and Loss Statement).
  • Aftermarket absorption.
  • Operating Income / Margin.
• To ensure that you and employees comply with all Health and Safety requirements in the execution of their duties.
• Drive customer satisfaction by ensuring that all activities are customer centric and value adding.
• Ensure tha...