Branch Supervisor I

We offer a pay-for-performance compensation program including bonuses and a competitive benefits package.

General Purpose of the Position

This role is responsible for assisting with the direction and administration of branch operations, ensuring compliance with established policies and procedures while overseeing the delivery of exceptional member service. The Branch Supervisor acts as Branch Manager when needed, providing training, direction, and supervision to branch staff to ensure efficient, consistent, and high-quality service. The role performs various branch-related functions as required.

Essential Duties and Responsibilities

Member Service & Problem Resolution

• Answers Member Advocates’ questions, solves problems, and assists with complex transactions and sensitive member relations issues.
• Ensures member requests are resolved promptly, efficiently, and courteously, explaining policies and procedures and referrin...