Branch Operations Supervisor at Mitten

Lead branch operations with Mitten Building Products in Calgary, AB, focusing on customer service excellence and operational planning. This pivotal role demands expertise in branch administration and team leadership.
As a Supervisor for Branch Operations, you will oversee the execution of customer service and administration guidelines. Your responsibilities include guiding Customer Service Representatives, ensuring adherence to operational processes, and managing documentation standards for branch activities. Effective communication with the Sales and Warehouse teams will be essential for maintaining service levels and operational efficiency.
Key Responsibilities:
• Lead and develop Customer Service Representatives
• Establish customer communication standards
• Approve purchase orders exceeding set thresholds
• Monitor inventory compliance and accuracy
• Own shipment confirmation and invoicing processes
Requirements:
• 3–5 years in branch operations or relate...